湖北武汉蔡甸区供电公司：“体验式”监督优化窗口服务
<section style="font-size: 17px; color: rgb(62, 62, 62); letter-spacing: 1px; line-height: 2; box-sizing: border-box; text-align: justify;"><section style="box-sizing: border-box;" powered-by="xiumi.us"><p style="white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;">“我们最近要扩大生产规模，想要报装一台新的变压器，请问需要哪些资料？”3月18日，湖北武汉市蔡甸区供电公司纪检工作人员“便衣出动”，跟随武汉蔡甸区企业晶顺科技的负责人张老板来到辖区窗口办理报装业务，通过“体验式”监督着力发现问题，从而增强纪检监察质量和效率，助推优化营商环境。<br style="box-sizing: border-box;"/><br style="box-sizing: border-box;"/>“解释得简单明了，我要给你们一个好评！”顺利办理业务的张老板对湖北武汉市蔡甸区供电公司窗口服务人员的工作效率和服务态度竖起了大拇指。<br style="box-sizing: border-box;"/><br style="box-sizing: border-box;"/>张老板的满意体验得益于该公司“挺纪在前”，紧盯窗口服务办理审批业务和便民事项过程中存在推诿扯皮、“庸懒散慢拖”问题，在精准监督上持续发力，打通服务群众“最后一公里”，让窗口服务走向“小前端、大后台”，有效精简业务办理流程，实现需求响应、业务执行、服务保障“一次到位”，确保服务质量提升。</p></section><section style="box-sizing: border-box;" powered-by="xiumi.us"><p style="white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;"><br style="box-sizing: border-box;"/></p></section><section style="text-align: center; margin-top: 10px; margin-bottom: 10px; position: static; box-sizing: border-box;" powered-by="xiumi.us"><section style="max-width: 100%; vertical-align: middle; display: inline-block; line-height: 0; box-sizing: border-box;"></section></section><section style="box-sizing: border-box;" powered-by="xiumi.us"><p style="white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;"><br style="box-sizing: border-box;"/></p><p style="white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;">金杯银杯不如客户的口碑。湖北武汉市蔡甸区供电公司纪检工作人员到服务窗口进行角色转化，开展“体验式”监督，既是督察员，也是参战员，在做到精准发现问题的同时，也要精准施治，以强有力的监督执纪问责打通服务群众通道。提前了解窗口工作的职能特点和办事流程，量身定制“体验”计划。一方面通过不发通知、不打招呼、不亮身份方式，重点对窗口工作人员服务态度、业务流程掌握、办事效率等进行督查；另一方面把客户满意度作为监督结果考量指标，从侧面衡量优化营商环境工作开展情况。同时，发现影响客户满意水平的关键服务因素与服务内容，不断深化优质服务工作。<br style="box-sizing: border-box;"/><br style="box-sizing: border-box;"/>“你要办理的业务办好了吗？方便吗？工作人员服务态度怎么样？”该公司纪检工作人员还来到辖区政务大厅供电服务窗口，进一步延伸和拓展“体验式”监督的领域和范围，助推打造“阳光业扩”的服务品牌，推动业务办理更便捷、业务服务更高效，让客户办事不仅办得快，还要办得好，全面提升客户的办电体验。<br style="box-sizing: border-box;"/><br style="box-sizing: border-box;"/>一次次深入现场督查、一张张服务提升“成绩单”，是湖北武汉市蔡甸区供电公司纪检工作的生动注脚。该公司纪委立足监督首责，创新“体验式”监督方式，延伸、织密监督网，在日常监督上抓早抓小，把监督“窗口”移到群众身边，让客户在对强有力的监督叫好的同时，也同步提高窗口整体服务水平。</p></section><section style="box-sizing: border-box;" powered-by="xiumi.us"><p style="white-space: normal; margin-top: 0px; margin-bottom: 0px; padding: 0px; box-sizing: border-box;"><br style="box-sizing: border-box;"/></p><section style="overflow-wrap: break-word; max-width: 100%; color: rgb(67, 74, 84); font-family: -apple-system-font, Helvetica, PingFang SC, Hiragino Sans GB, Arial, Microsoft YaHei; white-space: normal; background-color: rgb(255, 255, 255); box-sizing: border-box;"><section powered-by="xiumi.us" style="overflow-wrap: break-word; max-width: 100%; margin-top: 0.5em; margin-bottom: 0.5em; box-sizing: border-box;"><section style="overflow-wrap: break-word; max-width: 100%; height: 1px; background-color: rgb(160, 160, 160); box-sizing: border-box; line-height: 0;"><br style="overflow-wrap: break-word;"/></section></section></section><p style="overflow-wrap: break-word; margin-top: 0px; margin-bottom: 0px; padding: 0px; color: rgb(67, 74, 84); font-family: -apple-system-font, Helvetica, PingFang SC, Hiragino Sans GB, Arial, Microsoft YaHei; font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255);"><span style="overflow-wrap: break-word; color: rgb(136, 136, 136); font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px;">来源：</span><span style="letter-spacing: 0.544px; max-width: 100%; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box !important;">国网武汉供电</span><br style="overflow-wrap: break-word;"/></p><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; color: rgb(67, 74, 84); font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255); max-width: 100%; min-height: 1em; font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; line-height: 19.2pt; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="letter-spacing: 0.544px; max-width: 100%; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box !important;">制作：刘毅 | </span><span style="overflow-wrap: break-word; color: rgb(136, 136, 136); letter-spacing: 0.544px;">编辑：方丹 | </span><span style="overflow-wrap: break-word; letter-spacing: 0.544px; color: rgb(136, 136, 136);">责编：方军</span></p><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; color: rgb(67, 74, 84); font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255); max-width: 100%; min-height: 1em; font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; line-height: 19.2pt; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="color: rgb(136, 136, 136); max-width: 100%; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="overflow-wrap: break-word; letter-spacing: 0.544px; max-width: 100%; line-height: 19.2pt;"><span style="overflow-wrap: break-word; font-weight: 700; letter-spacing: 0.544px;"><span style="overflow-wrap: break-word !important; max-width: 100%; box-sizing: border-box !important;"><span style="overflow-wrap: break-word; letter-spacing: 0.544px;"><span style="overflow-wrap: break-word !important; max-width: 100%; box-sizing: border-box !important;">出品：</span></span>蔡甸区融媒体中心</span></span></span></span></p><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; color: rgb(67, 74, 84); font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255); max-width: 100%; min-height: 1em; font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; line-height: 19.2pt; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="color: rgb(136, 136, 136); max-width: 100%; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="overflow-wrap: break-word; letter-spacing: 0.544px; max-width: 100%; line-height: 19.2pt;"><span style="overflow-wrap: break-word; font-weight: 700; letter-spacing: 0.544px;"><span style="overflow-wrap: break-word !important; max-width: 100%; box-sizing: border-box !important;"><br/></span></span></span></span></p><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; color: rgb(67, 74, 84); font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255); max-width: 100%; min-height: 1em; font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; line-height: 19.2pt; text-align: center; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="letter-spacing: 0.544px; max-width: 100%; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box !important;">您有新闻线索，请联系我们：</span></p><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; color: rgb(67, 74, 84); font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255); max-width: 100%; min-height: 1em; font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; line-height: 19.2pt; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="letter-spacing: 0.544px; max-width: 100%; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box !important;">热线电话：027-84942678</span></p><p style="margin: 0cm 0cm 0.0001pt; padding: 0px; color: rgb(67, 74, 84); font-size: 14px; white-space: normal; background-color: rgb(255, 255, 255); max-width: 100%; min-height: 1em; font-family: -apple-system-font, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Hiragino Sans GB, Microsoft YaHei UI, Microsoft YaHei, Arial, sans-serif; letter-spacing: 0.544px; line-height: 19.2pt; overflow-wrap: break-word !important; box-sizing: border-box !important;"><span style="letter-spacing: 0.544px; max-width: 100%; color: rgb(136, 136, 136); overflow-wrap: break-word !important; box-sizing: border-box !important;">投稿邮箱：2187431778@qq.com</span></p></section></section><p><br/></p><link rel="stylesheet" href="http://bbs.whcdrm.com/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_ng3" id="wcn_editor_css"/>
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